Frequently Asked Questions

and answers...

Below are links to the most commonly asked questions about Vumber. If you still cannot find the answer to your question, please get in touch using our contact form.

General

• What is Vumber?
• Why would I use Vumber?
• Are Vumbers “normal” phone numbers?
• How is Vumber different from other virtual phone numbers?
• Is Vumber available in other countries?

How Vumber Works

• How does Vumber work?
• What happens if I don’t answer a call?
• Can anyone call me using my Vumber?
• What happens if I do not answer the phone? Can the caller leave me a message?

Pricing, Rates & Usage

• How much does Vumber cost?
• Is there a per minute fee associated with calls to and from my Vumber?
• Is there a set-up fee?
• Do I pay you and my cell company for calls?
• What is “normal” usage? What do you mean?
• How does my call show up on a phone bill when I make or receive calls to/from my Vumber?

Support and Privacy

• What if I have a question or comment?
• What is Vumber’s privacy policy?

Before you Sign Up

• What payment methods are available?
• I don’t see my area code. What should I do?
• Do I need to purchase or install any special equipment or software to use Vumber?
• Can I use Vumber with my business or company phone? Do I need Caller-ID enabled to use Vumber?

Managing your Vumber

• How many Vumbers can I have?
• Can I record my Vumber calls.
• Can I identify who is calling me before I answer the phone?
• How do I send an SMS from my Vumber?
• How do I manage my call settings?
• How do I change my Vumber voicemail?
• Can Vumber be used with a fax machine?

Troubleshooting

• Is it possible to transfer / port my regular number to Vumber?
• My Vumber is not working on my cell/home/work phone?
• How do I change the number that my Vumber rings on?
• How do I change my Vumber
• What do I do if I forget my Vumber?